Greetings from Walt Disney World!
I hear Elsa is causing a deep freeze in Delaware. As much as I miss my home state, like my friend Olaf, I’m really enjoying the summer-like sun here in Florida. (It’s currently 80 degrees.)
I have officially been in Florida for a week, and so far, I have enjoyed every moment of it. In my first week alone, I’ve officially become a Disney Cast Member, met and bonded with some awesome roommates, and had some time to play in the theme parks.
As much as I would love to dive right in, and share how awesome it is to spend every waking moment at Disney World (I may or may not be purposefully trying to make you jealous), we use a lot of different terminology at Disney that you may not expect to hear at a theme park.
SO LET’S TALK DISNEY!
When Walt Disney created Disneyland, he created an entertainment venue that was unlike any other. Walt viewed Disneyland as a “show,” and we keep this in mind with everything that we do.
At Disney Parks and Resorts, we don’t have employees, we have cast members! If the park is a show, the “employees” are the cast.
Since everyone working in the parks is a cast member, no one has a job, but rather a role! Remember, this term is not just for entertainment cast, but for everyone. This term applies to those working in Quick Service Food and Beverage or even to custodial cast members. Everyone is part of the show we put on for our guests.
If you have ever stepped foot into a Disney theme park, you have been “on stage.” This term refers to the area of the park that is accessible to guests. Just like watching a broadway production, everything the audience can see is on stage.
If guest accessible areas are considered “on stage” it only makes sense that we refer to areas not accessible by guests as “back stage.” Running theme parks as complex as those at Walt Disney World requires a lot to happen back stage, and we keep the logistics of running the park out of sight of guests. We want our guests to be surrounded in the fantasy of our parks, we don’t want something as simple as a delivery truck snapping them back into reality. That would just spoil our show.
Keeping with the theme of the parks being a show, cast members don’t wear uniforms, we wear costumes. Again, fitting in with the idea of the parks being a show, costumes for cast vary from each “land” of the park, and even from location to location. We want cast to support the show. Those in Tomorrowland are dressed in futuristic costumes, and those in Fantasyland are dressed as if they were from medieval times. The costumes worn by the cast support the show put on for the guest.
You may have picked up on this term while reading through this post. There is no such thing as a customer at Disney, we also don’t have visitors. Disney is known worldwide for its hospitality, and as part of that, we want every person that walks through the gates to feel welcomed and right at home. For that reason, we refer to everyone as a guest.
At Disney, we really want to immerse our guests in the story and show, and we believe in that idea right down to the terminology we use.
Make sure to connect with me on Twitter (@BlueHenAlexH) to keep up with my adventures in Florida! So far, its been really exciting.
Have a magical day! See ya real soon!
To follow Alex’s adventures in Disney, check out his website: https://alexanderhuey.wordpress.com/